Terms & Conditions – Chinook Cheese Ltd

Welcome to Chinook Cheese Ltd. By accessing our website and purchasing our products, you agree to comply with the following Terms & Conditions, which govern your use of our services and your relationship with us.

1. Prices

• All prices displayed on our website are in Canadian dollars (CAD) and include applicable taxes unless stated otherwise.
• Chinook Cheese Ltd reserves the right to change product prices at any time without prior notice.
• Pricing errors are subject to correction, and any overpayments will be refunded to the original payment method.

2. Delivery

We are committed to delivering fresh, high-quality products in a timely and secure manner. Please refer to our Shipping Policy for detailed Delivery Terms, Delivery Locations & Charges

• We currently ship across Canada.
• Delivery charges are calculated at checkout based on location and order weight.
• Orders are shipped to the delivery address provided at checkout. Changes to the delivery address must be requested before dispatch. Once an order has shipped, address changes cannot be made.
  
• Delivery Timelines:
  • In-stock Products: Processed and shipped within 1–3 business days; delivery times vary by location (1–10 business days within Canada).
  • Delivery timelines are estimates and may be affected by weather, courier delays, or peak demand periods.
• Order Tracking: Customers will receive a tracking number via email once their order has been shipped.

3. Receiving Your Order

• Please ensure someone is available to receive perishable items at the delivery address during the estimated delivery window.
• We are not responsible for spoilage or quality issues due to failed delivery attempts, incorrect addresses, or delays caused by the recipient’s unavailability.

4. Rescheduling & Failed Delivery

• If you need to reschedule delivery, please notify us at least 48 hours in advance.
• Additional charges may apply for re-delivery if the order could not be completed due to incorrect address or absence of the recipient.

5. Payment

• We accept major credit cards, debit cards, and other secure payment methods available at checkout.
• Payments must be completed before orders are processed.

6. Force Majeure

Chinook Cheese Ltd will not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to: natural disasters, government actions, labor strikes, transportation disruptions, or extreme weather conditions.

7. Product Availability

• If a product is unavailable after you place your order, we will contact you to offer a substitute product or a full refund for the unavailable item(s).
• In the rare event that your entire order is unavailable, we will fully refund the purchase amount.

8. Returns, Replacements & Refunds

Due to the perishable nature of our products, returns are not accepted once the product has been delivered.

• Replacements or refunds will be considered only in cases of:
  • Product damage during shipping
  • Wrong product delivered
  • Verified quality defects at the time of delivery
  • Issues must be reported within 48 hours of delivery with photo/video evidence.
  • Approval of any replacement or refund is at the sole discretion of Chinook Cheese Ltd management.
  • For full details, please refer to our Replacement & Refund Policy.

9. Warranty

As our products are fresh and perishable, they do not carry a traditional warranty. We guarantee that all products are shipped fresh and meet our strict quality standards at the time of dispatch.

10. Modifications

Chinook Cheese Ltd reserves the right to update or change these Terms & Conditions at any time without prior notice. Updates will be posted on our website, and continued use of our services after changes indicates acceptance of the revised terms.

For questions or assistance:
Chinook Cheese Ltd
Address: 2015 32 Ave NE #20, Calgary, AB, T2E 6Z3, Canada
Email: chinookcheeseyyc@gmail.com
Phone: +1 (403) 764-9764

Privacy Policy – Chinook Cheese Ltd

Chinook Cheese Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the Alberta Personal Information Protection Act (PIPA), and other applicable privacy laws in Canada.

1. Information We Collect

We may collect the following types of information from you when you interact with our website, make purchases, or otherwise engage with our products and services:

• Personal Information: Name, address, phone number, email address, payment information, and billing/shipping addresses.
• Account Information: Login credentials (if applicable) and purchase history.
• Technical Information: IP address, browser type, device information, and website usage data (through cookies or analytics tools).
• Other Voluntary Information: Any details you provide via forms, surveys, or customer service communications.

2. How We Use Your Information

We collect and use your personal information for purposes including, but not limited to:

• Processing and fulfilling orders
• Communicating with you regarding your orders, inquiries, or promotions
• Providing customer service and support
• Improving our products, services, and website
• Complying with legal and regulatory obligations
• Detecting and preventing fraudulent transactions

3. Consent

By providing personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy, unless you withdraw your consent (subject to legal or contractual restrictions). You may withdraw your consent at any time by contacting us (see Section 9).

4. How We Share Your Information

We do not sell your personal information. We may share your personal information with trusted third parties in the following situations:

• Service Providers: Payment processors, shipping companies, marketing providers, or IT service providers, who assist us in operating our business.
• Legal Requirements: When required by law, regulation, court order, or law enforcement authority.
• Business Transactions: In connection with a merger, acquisition, or sale of assets.
• All third-party service providers are required to maintain the confidentiality and security of your personal information.

5. Data Storage and Security

Your personal information is stored in Canada (and/or other jurisdictions where our service providers operate). We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, use, alteration, or disclosure. While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to enhance user experience, analyze website traffic, and support marketing activities. You may disable cookies in your browser settings; however, some website features may not function properly as a result.

7. Your Rights

Under applicable Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent to the collection, use, or disclosure of your information
• Request the deletion of your personal information, subject to legal requirements

8. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

9. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to withdraw your consent, please contact:
Chinook Cheese Ltd
Address: 2015 32 Ave NE #20, Calgary, AB, T2E 6Z3, Canada
Email: chinookcheeseyyc@gmail.com
Phone: +1 (403) 764-9764

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will post the updated version on our website with a revised “Last Updated” date.
Disclaimer: By using our website or purchasing our products, you acknowledge that you
have read and understood this Privacy Policy.

Replacement & Refund Policy – Chinook Cheese Ltd

At Chinook Cheese Ltd, we take pride in delivering high-quality, fresh products to our customers. Due to the perishable nature of our food products, we cannot accept returns once items have been opened, damaged after delivery, or improperly stored. However, we are committed to resolving any genuine concerns regarding product quality or packaging damage.

1. Eligibility for Replacement or Refund

We will provide a replacement or refund only in the following cases:

• The product is received in damaged condition due to transit or packaging issues.
• The product has a quality defect that affects safety or intended consumption.
• The product received is incorrect compared to the order placed.

2. Conditions:

• Issues must be reported within 48 hours of delivery.
• Requests made after 48 hours will not be eligible.
• Customers must provide clear photographs and/or video proof of the product and packaging showing the issue.
• Approval of any replacement or refund is at the sole discretion of Chinook Cheese Ltd’s management, based on the evidence provided.

3. How to Initiate a Replacement or Refund

• Contact Customer Support: Email us at chinookcheeseyyc@gmail.com or call +1 (403) 764-9764 with your order details.
• Provide Evidence: Attach clear photos and/or videos showing the product issue and original packaging.
• Assessment & Decision: Our team will review your claim within 2 business days and inform you of the outcome.
• Resolution
  o If approved, a replacement product will be sent within 5–7 business days, or
  o A refund will be processed to your original payment method within 7–10 business days.

4. Important Notes

• Please inspect your order upon delivery and report any concerns immediately.
• Due to food safety regulations, we cannot accept returns of any opened or consumed products.
• Improper storage or handling after delivery voids eligibility for replacement or refund.
• All decisions on replacements and refunds are final and made in accordance with applicable Canadian and Alberta consumer protection laws.

For questions or assistance:
Chinook Cheese Ltd
Address: 2015 32 Ave NE #20, Calgary, AB, T2E 6Z3, Canada
Email: chinookcheeseyyc@gmail.com
Phone: +1 (403) 764-9764

Shipping & Return Policy – Chinook Cheese Ltd

Shipping Policy

At Chinook Cheese Ltd, we aim to deliver our fresh, high-quality products quickly and in perfect condition.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Delivery Timelines

• Local/Within Calgary: 1–3 business days
• Within Alberta: 3–5 business days
• Rest of Canada: 5–10 business days
• International shipping is currently not offered for our perishable products.

Order Tracking

Once your order is shipped, you will receive an email with your tracking number.

Shipping Conditions

• We use insulated packaging and appropriate cold packs where necessary to maintain product quality during transit.
• Delivery timelines may vary due to weather, courier delays, or peak seasonal demand.

Shipping Costs

Calculated at checkout based on delivery address and order weight.

Return & Refund Policy

Due to the perishable nature of our food products, we are unable to accept returns once items have been delivered, opened, or damaged after receipt.However, replacements or refunds may be provided in cases where:

• The product arrives damaged due to transit or packaging issues.
• The wrong product is delivered.
• There is a quality defect that affects safety or intended consumption.

Eligibility & Conditions

• Issues must be reported within 48 hours of delivery.
• Customers must provide clear photographs and/or video proof of the product and original packaging.
• Refunds or replacements are at the sole discretion of Chinook Cheese Ltd’s management after reviewing the evidence.

How to Initiate a Claim

• Email chinookcheeseyyc@gmail.com or call +1 (403) 764-9764 with your order number and a description of the issue.
• Attach clear photos/videos showing the product and packaging condition.
• Our team will review your request within 2 business days.
• If approved:
  o A replacement will be shipped within 5–7 business days, OR
  o A refund will be processed to your original payment method within 7–10 business days.

Important Notes

• Please inspect your order upon delivery and report any concerns immediately.
• We cannot accept returns for any opened, partially consumed, or improperly stored products.
• Refunds are processed only for eligible claims; shipping charges are non-refundable unless the issue is due to our error.
• All decisions are final and made in accordance with applicable Canadian and Alberta consumer protection laws.

Contact Us
Chinook Cheese Ltd
Address: 2015 32 Ave NE #20, Calgary, AB, T2E 6Z3, Canada
Email: chinookcheeseyyc@gmail.com
Phone: +1 (403) 764-9764